Frequently Asked Questions
- What areas of Los Angeles do you service?
- Mid City, Culver City, Mar Vista, Santa Monica, Venice, West Hollywood and Beverly Hills.
- I don't live within your service area, will you still come to me?
- Generally, no. However exceptions can be made for larger jobs.
- Do you service Macs?
- Yes, we provide wireless network, data recovery services, hard drive replacement, and upgrades for Mac desktops and notebooks. At this time we do not do screen or logic board replacement on iMacs but we do hard drive replacement and RAM upgrades for these models.
- I want to bring my computer to you. Where are you located?
- In order to keep our rates low we do not have a storefront so our address is not publicly listed. Please call us to obtain an appointment. Once you have an appointment you will be provided with the address and directions.
- What forms of payment do you accept?
- We accept cash (of course), local checks from current customers, and all major credit cards via Square and PayPal.
- If a job only takes X minutes, do I still have to pay for the 1st hour?
- Yes. However, we will be happy to assist you with any other issues or questions you may have in the remaining time.
- I have a home office, do I have to pay the business rate?
- Yes. The general rule of thumb is that if you are running a business of any kind, whether a storefront or a sole proprietor DBA with a home office you must pay the business rate.
- Do you provide estimates?
- Yes, we would be happy to provide you with a non-binding cost estimate. We will not, however, do quoted price jobs.
