Frequently Asked Questions
Why do I need an appointment? Can't I just stop by with my computer?
Appointments are required for all drop offs and pickups for two reasons: first, since we also provide onsite service to clients we are sometimes out of the office doing onsite work during business hours. Second, in order to maintain a high quality and speed of service we need to be able to control the amount of business that comes through the door so that we are not overwhelmed.
What areas of Los Angeles do you service?
We provide onsite service throughout most Los Angeles neighborhoods, including Downtown Los Angeles (DTLA), Koreatown, Mid City, Mid Wilshire, West Adams, Crenshaw, Hollywood, Silver Lake, Echo Park, Los Feliz, Westwood, Mar Vista, and Venice. We also serve Inglewood, Culver City, Santa Monica, West Hollywood, and Beverly Hills. We do not provide onsite service in Glendale, the San Fernando Valley, or Orange County. Call or text us if you’re unsure whether your address is within our service area.
I don't live within your service area, will you still come to me?
Generally, no. However exceptions can be made for larger jobs.
Do you service Macs?
Yes, we provide wireless networking, data recovery services, hard drive replacement, screen replacements for MacBooks, and upgrades for Mac desktops and notebooks.
Do you work on my brand of computer?
Almost certainly. We service pretty much every brand, from Acer to XPG: Alienware, Apple, Asus, Chromebooks, Clevo, Corsair, Dell, Fujitsu, Gigabyte, HP, Lenovo, LG, Microsoft Surface, MSI, Razer, Samsung, Sony Vaio 🪦, Toshiba 🪦, and of course custom builds. Don't see yours? Call or text and ask.
What forms of payment do you accept?
We accept cash, Zelle, Cash App, and all major credit cards via Square and PayPal.
If a job only takes X minutes, do I still have to pay the two hour minimum for onsite service?
Yes. However, we will be happy to assist you with any other issues or questions you may have in the remaining time.
Do you provide estimates?
Yes, we will be happy to provide you with a non-binding cost estimate. We will not, however, do quoted price jobs.