Frequently Asked Questions
Q: Why do I need an appointment? Can't I just stop by with my computer?
A: Appointments are required for all drop offs and pickups for two reasons: first, since we also provide onsite service to clients we are sometimes out of the office doing onsite work during business hours. Second, in order to maintain a high quality and speed of service we need to be able to control the amount of business that comes through the door so that we are not overwhelmed.
Q: What areas of Los Angeles do you service?
A: Mid City, Culver City, Mar Vista, Santa Monica, Venice, West Hollywood and Beverly Hills.
Q: I don't live within your service area, will you still come to me?
A: Generally, no. However exceptions can be made for larger jobs.
Q: Do you service Macs?
A: Yes, we provide wireless networking, data recovery services, hard drive replacement, screen replacements for MacBooks, and upgrades for Mac desktops and notebooks.
Q: What forms of payment do you accept?
A: We accept cash (of course), local checks from current customers, and all major credit cards via Square and PayPal.
Q: If a job only takes X minutes, do I still have to pay the two hour minimum for onsite service?
A: Yes. However, we will be happy to assist you with any other issues or questions you may have in the remaining time.
Q: Do you provide estimates?
A: Yes, we will be happy to provide you with a non-binding cost estimate. We will not, however, do quoted price jobs.